Accessibility Statement

This accessibility statement applies to calmac.co.uk and corporate.calmac.co.uk.

This website is run by the Caledonian MacBrayne. It is designed to be used by as many people as possible.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, contact:  

Transport Planning Team
CalMac Ferries
Ferry Terminal
Gourock
PA19 1QP

e-mail: transport.planning@calmac.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Caledonian MacBrayne is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the ‘non-compliances’, listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Elements inaccessible by keyboard
  • Content inaccessible by screen reader
  • Missing form labels
  • Low/missing focus indicator
  • Changes in content not conveyed to assistive technology
  • Unexpected change of context when an element receives focus

Visibility of content

Checkpoint

Description

Addressed by

1.1.1: Non-text Content (Level A)

Provide text alternatives for non-text content

28 Feb 2025 or before

1.2.3: Audio Description or Media Alternative (Pre-recorded) (Level A)

Videos with audio has a second alternative

28 Feb 2025 or before

1.2.5: Audio Description (Pre-recorded) (Level AA)

Users have access to audio description for video content

28 Feb 2025 or before

1.3.1: Info and Relationships (Level A)

Logical structure

28 Feb 2025 or before

1.3.2: Meaningful Sequence (Level A)

Present content in a meaningful order

28 Feb 2025 or before

1.3.4 Orientation (Level AA) [WCAG 2.1]

Do not restrict to portrait or landscape orientation

28 Feb 2025 or before

1.3.5 Identify Input Purpose (Level AA) [WCAG 2.1]

The purpose of the input can be determined programmatically

28 Feb 2025 or before

1.4.1: Use of Colour (Level A)

Don’t use presentation that relies solely on colour

28 Feb 2025 or before

1.4.3 Contrast (Minimum) (Level AA)

Contrast ratio between text and background at least 4.5:1

28 Feb 2025 or before

1.4.5: Images of Text (Level AA)

Avoid using images of text where possible, if used they must have appropriate alt text/image description and be usable with magnification

28 Feb 2025 or before

1.4.10 Reflow (Level AA) [WCAG 2.1]

Must be usable when resized to 320 pixels/400% zoom

28 Feb 2025 or before

1.4.11 Non-Text Contrast (Level AA) [WCAG 2.1]

Contrast ratio of interface graphics is at least 3:1

28 Feb 2025 or before

1.4.12 Text Spacing (Level AA) [WCAG 2.1]

Text has enough line height and spacing

28 Feb 2025 or before

2.1.1: Keyboard (Level A)

Accessible by keyboard only

28 Feb 2025 or before

2.4.1: Bypass Blocks (Level A)

Provide a “Skip to Content” link

28 Feb 2025 or before

2.4.2: Page Titled (Level A)

Helpful and clear page title

28 Feb 2025 or before

2.4.3: Focus Order (Level A)

Logical order

28 Feb 2025 or before

2.4.4: Link Purpose (In Context) (Level A)

Every link’s purpose is clear from its context

28 Feb 2025 or before

2.4.6: Headings and Labels (Level AA)

Use clear headings and labels

28 Feb 2025 or before

2.4.7: Focus Visible (Level AA)

Keyboard focus is visible and clear

28 Feb 2025 or before

2.5.3 Label in Name (Level A) [WCAG 2.1]

Interface components must have same name as visual label

28 Feb 2025 or before

3.2.1: On Focus (Level A)

Elements do not change when they receive focus

28 Feb 2025 or before

3.2.2: On Input (Level A)

Elements do not change when they receive input

28 Feb 2025 or before

3.3.1: Error Identification (Level A)

Clearly identify input errors

28 Feb 2025 or before

3.3.2: Labels or Instructions (Level A)

Label elements and give instructions

28 Feb 2025 or before

3.3.3: Error Suggestion (Level AA)

Suggest fixes when users make errors

28 Feb 2025 or before

4.1.2: Name, Role, Value (Level A)

Build all elements for accessibility

28 Feb 2025 or before

4.1.3 Status Messages (Level AA) [WCAG 2.1]

Assistive Technology users must be notified of dynamic content

28 Feb 2025 or before

 

PDFs and other documents

Some document formats such as PDF, MS Word and Excel may not be fully accessible. We plan to either fix these or replace them with accessible HTML pages.

Disproportionate burden

We are not claiming that any of our accessibility issues are disproportionate to fix.

Content that’s not within the scope of the accessibility regulations

PDFs and Office file formats

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. Where documents are updated and new PDF documents published, they will meet accessibility standards.

What we’re doing to improve accessibility

We are undertaking further development of calmac.co.uk and corporate.calmac.co.uk to deliver key improvements and ensure the website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Recent audits have identified a significant number of PDFs that do not meet accessibility guidelines.

As part of our work to improve the accessibility of this website, we are reviewing our policy on PDFs and other methods of delivering information with a view to making them as accessible as possible.

Preparation of this accessibility statement

This statement was prepared on 26 November 2024. It was last reviewed on 26 November 2024.

This website was last tested on 14 October by the RNIB (Royal National Institute of Blind People).

The RNIB ran an automated test across the site, to detect compliance with WCAG 2.2 (AA). The audit tested a representative sample of pages against all of the Level A and Level AA checkpoints in the WCAG 2.2 guidelines. When all requirements are met, the site can claim conformance to level AA of the WCAG 2.2 standard.

RNIB's Web Accessibility Consultants conducted our website accessibility audits. The site is first checked using an automated checking tool to pinpoint any accessibility problems that can be detected programmatically and highlight aspects of the site that need to be examined more closely.

A representative sample of pages from the website is then examined using a combination of semi-automatic evaluation tools and manual evaluation in detail. A selection of browser and access software is used, such as:

  • Tools: WAVE, colour contrast, accessibility and developer toolbar
  • Browser used to support the audit: Chrome, Firefox and Safari
  • Assistive Technology: NVDA, JAWS, VoiceOver
  • Browser used to support assistive technology software: Chrome for JAWS, Safari for VoiceOver, NVDA for Firefox

The RNIB performed code, technical and manual reviews producing in-depth audit reports containing examples, solutions and strategies for improvement.

We are currently implementing changes based on this test and will update this page with new information about the improvements we make. We aim to complete this by 28 February 2025 and then retest for conformance to level AA of the WCAG 2.2 standard.