How do I amend the details of my booking?
We know that sometimes things don't go to plan, so we've made it simple to amend your reservation.
Simply log in to your online account and amend your booking from there. Alternatively, if you've not yet created an account, you can still amend your booking by creating an account using your email address.
If you've not yet created your account, it's a good idea to do so as it will make future bookings and amendments quicker and easier.
You can amend your booking free of charge up until check in closes by phone or in person at the port.
Online amendments must be made no less than two hours before check-in closes.
If ringing to amend less than two hours before check-in closes, dial 0800 066 5000 (option 2) and ask to be diverted to the port. Check in closing times will be included on your booking confirmation and e-ticket(s) and can be found on our timetable pages.
Terms and Conditions (excluding commercial block reservations)
| Cancellation options | Administration fees |
|---|---|
|
Greater than 24-hours before travel |
A refund will be given, however an administration fee of £10 will be deducted from the total fare.* |
|
Less than 24-hours or failure to show for travel |
No refund will be given. No additional administration fees will be charged.* |
*Exemptions apply - see our Conditions of Carriage for more details.
Contact our Customer Engagement Centre during opening hours for more assistance.